Live Cargo, Inc. respects your interest in maintaining the privacy of your personal information. As such, this Privacy Policy informs you of what information we collect, how we use it, who we disclose it to, and of other important policy terms and practices.

1. What web site does this policy apply to?

This privacy policy applies to the web site located at http://www.livecargo.com. Please note that our site contains links to other sites. Live Cargo is not responsible for the privacy practices, privacy statements, or content of these other sites.

2. Information Collection

Generally

Live Cargo never collects personally identifying information from users of our site unless the user explicitly and intentionally enters it, or attempts to violate our security measures. Live Cargo is the sole owner of the information collected on the web sites listed in Section 1 above. Live Cargo offers users the ability to enter personally identifying information at several different points on our web site.

Registration

In order to use Live Cargo's products and services, a user must first complete the registration form. During registration a user is required to give contact information such as name, company name, address, email address, URLs and/or IP addresses.

In addition to identifying personal and company information, a user must provide financial information (such as credit card number, expiration date) to purchase products and services. This information is used for one-time and recurring billing purposes according to requested services and terms of service agreement, and to fulfill customer's orders. If we have trouble processing an order, personal and company information is used to contact the user.

Correspondence

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our web site, we may collect and store such information.

User Profile

We store information that we collect through the web or by phone, and log files to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing and services preferences. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. Users must opt to receive such marketing and can opt-out at any time. We do not share your personally identifiable profile with other third parties. Your profile information is shared in aggregated form only.

User Payment Information

When users register for service, they must provide payment information. Payment information is stored in our high security database in encrypted format and is used only to send to our credit card processor for the purposes of collecting payment for services rendered or to be rendered.

We never make this information visible to anyone other than our credit card processor and payment gateway and never communicate it over a non-encrypted connection. The last four digits of the credit card number are displayed in certain reports and forms on the web site that are visible to our customer service personnel as well as the Registered User, and are sent in email to Registered Users each time a charge is made. The full credit card number is never seen by anyone inside or outside our company, once entered and submitted, except by the credit card processing and gateway companies for the purposes of authorizing, clearing and reversing charges to your credit card.

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We use only session cookies and do not use persistent cookies. A session cookie simply terminates once users close the browser.

Session cookies are used to track information about the session that helps us build a consistent user experience as the user moves from page to page in the web site. We store information in the cookie such as session mid, user personally identifying information, such as the internal account id, account settings, and information needed to generate a new page requested by the user.

Session cookies containing personally identifiable information are created when a registered user logs in or completes the registration process. The session cookie obtains the personally identifying information from the user's account stored on our computers during the registration process. Information that would allow others to obtain access to the user account is not stored in session cookies. Session cookies are terminated upon closure of the last browser window associated with the user session.

This privacy statement covers the use of cookies by Live Cargo only and does not cover the use of cookies by any Third Parties.

Some of our business partners may use cookies on our site. However, we will have no access to or control over these cookies, and users should review business partner privacy statements if available to discover their use of cookies and other privacy related information. Please refer to our Partners page to see a list of our partners.

Log Files

Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. Session_Ids, IP addresses, etc. are not linked to personally identifiable information in our database, except as entered by the user during registration.

3. Communications from the Site

Service Announcements

We send all new Registered Users a welcoming email to verify registered email address entry as an identity check. It is often necessary to send out a service-related announcement, such as site updates or downtime. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account.

Special Offers, Updates and Newsletters

Users can elect to (opt-in) to receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice/Opt-out section.

Customer Service Communications

We communicate with users to provide requested services and in regards to issues relating to their account we reply via email or phone.

Surveys

From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys, they may not use users' personally identifiable information for any secondary purposes.

4. Information Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Company.

Aggregate Information (non-personally identifiable)

We share aggregated demographic and security vulnerability information with our users, partners and advertisers. This is not linked to any personally identifiable information.

These are the instances in which we will share users' personal information:

Third Parties

Where you purchase a service from Live Cargo, we may disclose your name and email address to our partner who is our supplier of that service. This disclosure is to enable the supplier to provide support to you, and in certain cases to allow you to benefit from certain levels of support that are only available to registered users. We have no control over what these third parties do with the information that we disclose to them.

We may use third parties to provide, on our behalf, some portions of the services offered by Live Cargo. For instance, we use a credit card processing company to bill you for services, and we may use third party service providers to provide certain fulfillment services for some of our services. We use commercially reasonable efforts to ensure that these companies do not retain, share, store or use personally identifiable information that we disclose to them for such purposes for any other purposes.

Business Transitions

In the event Live Cargo goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, user's personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

5. Choice/Opt-out

Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For any non-service related communications or information uses, our opt-out mechanism defaults to the opted-out status until users explicitly Opt-In for the first time.

Users who no longer wish to receive promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at customer support We also offer an opt-out mechanism on the user account page.

6. Links

This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

7. Security

This Web site uses commercially reasonable measures to protect our users' information. When users submit sensitive information via the Web site, their information is protected both on and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with SSL encryption.

While we use SSL encryption to protect sensitive information online, we also use industry standard practices to protect user information off-line. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Precautions are taken to protect our servers from hackers and crackers, including firewalls and regular checks for viruses, trojans, backdoors, and open ports. Finally, the servers that store personally identifiable information are in a locked facility with access limited to technical operations personnel.

8. Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the account settings page or by emailing our customer support .

9. Notification of Changes

We reserve the right to modify this Privacy Policy at any time, so please review it regularly. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Web Sites and other places we deem appropriate. All such changes shall be binding on you 30 days after they are initially posted on the Web Site unless you are a new user, in which case they are binding on you immediately.

10. Contact Information

If users have any questions or suggestions regarding our privacy statement including privacy, information use, collection, or security, please click the customer support link below:

customer support

Phone: (336) 605-6000

Mail: Live Cargo, Inc. 6520 Airport Centre Drive, Suite 102

Greensboro, NC 27409

11. No Warranties